Hebei Zhiding Technology Co., Ltd.

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+8615612763244

manager@cn-hbzd.com

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+8615612763244

manager@cn-hbzd.com

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Customizable face recognition model with screen

Screenless Scanner Model

Grid cabinet model

Claw Machine

Popcorn Machine

Medical equipment vending machines

Blind box model

Unmanned store

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After-sales Service

Value-added Services

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+8615612763244

manager@cn-hbzd.com

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manager@cn-hbzd.com

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Customizable face recognition model with screen

Screenless Scanner Model

Grid cabinet model

Claw Machine

Popcorn Machine

Medical equipment vending machines

Blind box model

Unmanned store

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Entertainment

Retail

Education

Food & Beverage

Logistics & Warehousing

Healthcare

Transportation & Public Facilities

Government & Public Services

Our vending machines and claw machines are widely used in amusement parks, meeting quick consumption needs like bottled water and snacks.

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Craftsmanship spirit to create high-quality products, constantly exceeding customer expectations.

Zhidin Technology

Hebei Zhiding Technology Co., Ltd., located in Qing County, Cangzhou City, Hebei Province, China, is a comprehensive intelligent equipment manufacturing enterprise integrating R&D, production, sales, and service. Since its establishment, the company has adhered to the business philosophy of 'innovation, quality, service', focusing on the R&D and production of high-end automation equipment, especially accumulating rich experience in the fields of claw machines and vending machines.

Design & Production Experience

After-sales Service Commitment

We promise to provide high-quality after-sales service to all customers, ensuring smooth installation, commissioning, operation, and maintenance of equipment.
Provide long-term technical support and spare parts supply services to ensure long-term efficient and stable operation of equipment.

After-sales Service Scope

Installation & Commissioning: For large equipment or customized requirements, we provide commissioning services. Our technicians will guide the installation to ensure the equipment operates according to standards.
Technical Support: A 24-hour technical hotline is available for customers to resolve equipment issues anytime.
Product Warranty: All products come with a warranty, including free repairs and parts support. After the warranty, repair and parts services are available for a fee.

After-sales Service Process

Fault Diagnosis and Handling: We will arrange technicians for fault diagnosis according to the urgency of the problem. For minor issues, remote support is provided; for complex issues, engineers are arranged to handle them on-site.
Repair and Replacement: For equipment that needs repair, we will arrange repairs in the shortest time. If equipment parts need replacement, we will provide original spare parts to ensure the quality and performance of replacement parts.

Regular Maintenance and Inspection

Regular Inspection: To ensure long-term stable operation of equipment, we provide regular equipment maintenance and inspection services. Through regular inspections and preventive maintenance, potential problems are discovered in time to reduce equipment failure rates.
Equipment Upgrade: We provide equipment upgrade services for customers, including software and hardware updates, to help customers improve equipment performance and meet the ever-changing market demands.

Extended Warranty and Value-added Services

Extended Warranty Service: For customers in need, we provide extended warranty services to help customers continue to enjoy quality repair and maintenance services after the product warranty period.
Value-added Services: In addition to basic after-sales protection, we also provide value-added services such as personalized customization, equipment optimization, and remote monitoring to help customers improve equipment usage efficiency.

Customer Satisfaction Survey and Feedback

We value customer experience, conduct regular customer satisfaction surveys, collect customer feedback, and improve our products and services.
Based on customer feedback, we continuously optimize the after-sales service process to ensure that every service request from customers is resolved promptly and satisfactorily.